Refund policy

We will gladly refund your purchase up to 30 days of receipt, as long as the product is still in its original packaging and un-opened. Please contact us to arrange a refund, which we can process on receipt of the products at The Crosswalk Store, Shop 23, 21 George St, Pinjarra, WA, 6208, Australia.  Please keep your proof of postage until your refund has been received. If the products are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.

The customer is responsible for the shipping costs incurred when sending the items back to The Crosswalk Store. 

Should an item be damaged while it is being shipped to you by us, The Crosswalk Store will be happy to provide you with a full refund or replacement, however you will need to provide photographs of the packaging and damaged goods prior to final approval. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.

We will do our best to process returns within 5 business days of receipt and a reimbursement will be issued in the original form of payment.

Please direct any questions or concerns regarding our Return Policy to hello@thecrosswalkstore.com.au or contact +61 8 9505 3922.