How do I make a purchase?
To make a purchase through The Crosswalk online store, simply select the relevant product, including size if relevant and click ‘add to cart’.
The cart icon on the top right of the screen will update to display the product selected. You can elect to complete your purchase, by clicking this icon and proceeding to the checkout by clicking ‘Checkout’ or continue shopping to add more items to your cart. Once you proceed to ‘Checkout’, there are simple prompts to guide you through the purchase process. You will be required to enter both your Shipping & Payment information & agree to the Terms & Conditions of our online store. If you have any issues or require further guidance with this process, please contact our Customer Service Team at pinjarra@thecrosswalkstore.com.au
What payment methods are accepted?
We accept payment by Visa, Mastercard, American Express, PayPal and Afterpay.
Is it safe to use my credit card through the online store?
All transactions placed through The Crosswalk online store are processed through Braintree Payments, which is a validated Level 1 PCI DSS Compliant service provider.
This system ensures fraud protection measures are maintained & cardholder data is secure & encrypted for buyer security.
In what packaging will my purchase be delivered?
We try our best to keep shipping costs to a minimum. We re-use boxes and packaging as often as we can to minimise waste. Sometimes our boxes aren’t the prettiest, but we promise the package inside is well looked after. Parcels are shipped via Australia Post or a courier – you will be issued with a tracking number via email at the time of shipment.
Can I include a personalised gift message with my purchase?
Yes, you have the opportunity to write a personalised gift message when you select 'View the cart'. Messages are handwritten & included with your purchase.
Can I ship my order to an international location?
No, not at this stage.
Will I be charged sales and tax on my purchase?
All prices are displayed inclusive of GST (10% tax).
How will I know if you have received my order?
After your order is placed, you will receive a notification to your email account that your order has been received.
Please note, your order is not confirmed until payment has been received & items prepared for dispatch. At this point a notification will be sent to your email account regarding the shipment information and tracking link.
When will I receive my order?
Standard orders placed Monday – Friday (excluding Public Holidays) will be processed and shipped within two business days. All shipping is at the customers risk. Once items have been dispatched and tracking numbers provided, we do not hold responsibility for lost parcels, or packages damaged in transit.
Am I able to track my order?
Yes, upon dispatch, customers will receive notification via email that includes full tracking information for their parcel.
Australian customers can visit the Australia Post website to track their order.
Why are some products not available online?
There are just some items that don't ship very well and rather than you being disappointed by receiving damaged goods, we decided to keep the delicate and hard to ship items in our retail store only.
Who can pick up my Click & Collect order?
You or your designated pickup person must pick up your order. Have your ID and confirmation email ready to show the retail team.
What do I need to pick up my Click & Collect order?
Bring your ID and be prepared to show the confirmation email printed or on your mobile device.
How will I know when my Click & Collect order is ready to be picked up?
You will receive a notification email when your order is ready to be picked up. Most orders will be ready for pickup within 2 hours. The email will also include information on pickup hours, what to bring, and steps to take to pick up your order. In Store Pickup is available during store hours.
Can I select certain items to pick up and have others shipped?
No. You must either select a shipping method or Click & Collect for all items in your checkout.
How do I return or exchange something from a Click & Collect order?
All Click & Collect orders are subject to our Return Policy.
Can I cancel my order?
If you would like to cancel your order, please call the store as soon as you can within opening hours on 08 9505 3922. Orders can only be cancelled once you have spoken to a member of our team and had confirmation the order has not been posted. If an order has been posted, it is subject to our Return Policy.
How do I purchase an online gift card?
Gift cards can be purchased in store or through our online store under the following link:
The Crosswalk Store - Gift Card
Please note, all gift cards are delivered by email to the recipient at the time of purchase and contain instructions for redemption at the online checkout. Gift Cards are valid for 3 years (36 months) from the date of purchase. Gift Cards can be used both in store and online.
How do I contact customer care?
Our customer service team are available Monday to Friday, 10am to 4pm AWST via phone or email. Enquiries sent outside of this time will be responded to the following business day. Contact our team here.