We accept payment by Visa, Mastercard, American Express, PayPal and Afterpay.

All transactions placed through The Crosswalk online store are processed through Shopify Payments, which is a validated Level 1 PCI DSS Compliant service provider.

This system ensures fraud protection measures are maintained & cardholder data is secure & encrypted for buyer security.

We try our best to keep shipping costs to a minimum. We re-use boxes and packaging as often as we can to minimise waste. Sometimes our boxes aren’t the prettiest, but we promise the package inside is well looked after. Parcels are shipped via Australia Post or a courier – you will be issued with a tracking number via email at the time of shipment.

Yes, you have the opportunity to write a personalised gift message when you select 'View the cart'. Messages are handwritten & included with your purchase.

After your order is placed, you will receive a notification to your email account that your order has been received.

Please note, your order is not confirmed until payment has been received & items prepared for dispatch. At this point a notification will be sent to your email account regarding the shipment information and tracking link.

Standard orders placed Monday – Friday (excluding Public Holidays) will be processed and shipped within two business days. All shipping is at the customers risk. Once items have been dispatched and tracking numbers provided, we do not hold responsibility for lost parcels, or packages damaged in transit.

All prices are displayed inclusive of GST (10% tax). 

There are just some items that don't ship very well and rather than you being disappointed by receiving damaged goods, we decided to keep the delicate and hard to ship items in our retail store only.

No.  You must either select a shipping method or Click & Collect for all items in your checkout. 

You or your designated pickup person must pick up your order. Have your ID and confirmation email ready to show the retail team.

Bring your ID and be prepared to show the confirmation email printed or on your mobile device.

You will receive a notification email when your order is ready to be picked up. Most orders will be ready for pickup within 2 hours. The email will also include information on pickup hours, what to bring, and steps to take to pick up your order. In Store Pickup is available during store hours.

All Click & Collect orders are subject to our Return Policy.

Gift cards can be purchased in-store, or through our online store here: 

The Crosswalk Store - Gift Card

Please note, all gift cards are delivered by email to the recipient at the time of purchase and contain instructions for redemption at the online checkout. Gift Cards are valid for 3 years (36 months) from the date of purchase. Gift Cards can be used both in store and online.

PS. If you are gifting a gift card to someone at a later date, put your email address down to receive the gift card and then pass

Yes! We would LOVE to hear from you.

Call us for a chat Monday to Friday, 10am to 4pm AWST or email us whenever! We will do our best to get back to you by next business day.

Phone: 0499 934 645

Email: pinjarra@thecrosswalkstore.com.au

Head to the accounts tab of our website, login using the same email address that your order was placed with. You'll see your past orders and as long as it's within our return window, you'll see the option to start a return for your order.

If you would like to cancel your order, please call the store as soon as you can within opening hours on 08 9505 3922. Orders can only be cancelled once you have spoken to a member of our team and had confirmation the order has not been posted. If an order has been posted, it is subject to our Return Policy.

• Monday to Saturday: 10:00 am - 4:00 pm
• Sunday: 10:00 am - 2:00 pm

Oh no! Please contact us ASAP. Remember to take as many photos of the product and damage as possible so that you can send these to us.

Sounds like you’re ordering something BIG you lucky thing! For any large, fragile or artwork items we may need to get a quote from a freight company to make sure these get to you in one piece. Unfortunately these items are excluded from Free Shipping.