SHIPPING
We aim to deliver products to your requested place of delivery within the timeframe indicated by us at the time of your order, but we can’t guarantee firm delivery dates or times. Delivery options are set out here, although such delivery estimate information is indicative only.
All Domestic orders can be tracked via the Australia Post website. You can track your order by clicking: www.auspost.com.au/track
Method |
Delivery Time |
Price |
|---|---|---|
| Standard *excluding bulky items |
3 business days (Perth) 3-5 business days (Melbourne, Sydney, Adelaide, Brisbane, Canberra) 3-7 business days (Most other areas) |
$12.00 under $150 Complimentary over $150 spend |
|
Express *excluding bulky items |
2 business days (Perth) 3 business days (Melbourne, Sydney, Adelaide, Brisbane) 3-5 business days (Most other areas) |
$18 |
|
Same Day *excluding bulky items (Peel Region) |
Same business day if ordered before 10am (Monday to Friday only) |
Complimentary over $150 spend |
|
Bulky Items *Free Shipping is not available |
3 business days (Perth) 3-5 business days (Melbourne, Sydney, Adelaide, Brisbane, Canberra) 3-7 business days (Most other areas) |
$25.00 |
|
Local Delivery (Peel Region) |
1 business day (Peel Region)
Maximum 20km radius from The Crosswalk Store location (George Street, Pinjarra) |
Minimum spend $100
$10.00 |
Items marked as a 'bulky item' incur a higher shipping cost due to the products weight and size. The flat rate shipping charge will be added to your order before processing.
If a customer overrides the required 'signature on delivery' by requesting a parcel to be left at their property, The Crosswalk Store will not be held accountable for parcels that have gone missing due to customer intervention whilst the parcel is in transit.
You can track your order by clicking: www.auspost.com.au/track
Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more parts. We do not accept any liability whatsoever for delayed delivery caused by any third party. Time shall not be of the essence of these Terms & Conditions as regards any of the delivery times, dates and/or periods mentioned herein.
International
We use Australia Post for all International orders.
Delivery charges for these services will be calculated at the Checkout.
Please contact hello@thecrosswalkstore.com.au should you require special services.
International Delivery Times
* New Zealand: allow 3 - 5 working days
* Rest of the World: allow 7 – 14 working days
Should your item not arrive within the estimated delivery time please contact our customer service team.
For international deliveries we will provide a tracking number within 24hrs of dispatch, so you know where your parcel is at all times.
Postal and delivery charges do not include taxes and duties which may be levied by customs in the country where the order is delivered. You are responsible for any customs duties, foreign taxes or other fees which may be imposed.
The Crosswalk Store welcomes feedback. You may contact us during business hours, T-F 10.00am – 4.00pm (Australian Western Standard time) on +61 (0)8 9505 3922 or via email hello@thecrosswalkstore.com.au.
RETURNS
We will gladly refund your purchase up to 30 days of receipt, as long as the product is still in its original packaging and un-opened. Please contact us: pinjarra@thecrosswalkstore.com.au to arrange a refund, which we can process on receipt of the products at The Crosswalk Store, Shop 23, 21 George Street, Pinjarra, WA, 6208, Australia. Please keep your proof of postage until your refund has been received. If the products are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.
The customer is responsible for the shipping costs incurred when sending the items back to The Crosswalk Store.
Should an item be damaged while it is being shipped to you by us, The Crosswalk Store will be happy to provide you with a full refund or replacement, however you will need to provide photographs of the packaging and damaged goods prior to final approval. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.
We will do our best to process returns within 5 business days of receipt and a reimbursement will be issued in the original form of payment.